Cell Phone Insurance & Protection Plan: P360 | T-Mobile (2024)

FAQs

What is P360 in T-Mobile? ›

Protection<360>® provides coverage for accidental damage, loss, theft, hardware service issues, and a whole lot more.

Protection<360> covers the repair or replacement of your device in the event of hardware service issues (mechanical breakdown), even after the manufacturer's warranty expires, accidental damage, and loss and theft.

For the majority of people, it is. Most plans can come in handy if your device breaks, gets lost, or is stolen. They can help you avoid paying the full price of a replacement and protect you from accidents related to liquid damage and cracked screens. Plus, they give you peace of mind.

Upgrades from T-Mobile; trade-in benefits through CWork Solutions, LP. Program fees paid to CWork Solutions, LP. Protection<360>®: Must enroll within 30 days of making qualified T-Mobile device purchase, lease or finance, subject to Visual Mechanical Inspection. Pricing from $7-$18 per month depending on device tier.

Easy online self-serve access is available at mytmoclaim.com. You can also file a claim by using the Protection<360>® app or by calling 1-866-866-6285. - Contact info (Have your my.t-mobile.com user ID and password handy so we can verify your identity. We may ask you for your picture ID in the claims process.)

Cancellation: You can cancel your optional insurance and service contract coverage at any time by calling 1-800-937-8997 or visiting my.t-mobile.com.

Also known as service plans or extended warranties, product protection plans can cover defects, accidents, or damage to products and even allow consumers to get them replaced or repaired at no additional cost.

If you buy a phone through an installment plan, you should carry phone insurance until you've made the last payment. When purchasing an expensive phone, you should consider keeping insurance as long as it has a high resale or trade-in value.

How much does it cost to replace an insured phone? Most cell phone insurance policies require a deductible, meaning if you file a claim, you'll have to pay for some of the cost out of pocket. The size of your deductible will depend on your insurer and the policy you choose, but they tend to range from $50 to $200.

A phone protection plan typically helps pay to repair mechanical issues or accidental damage. Some protection plans may include additional coverage, such as phone insurance that helps pay to replace your phone after it's lost or stolen.

Does cell phone insurance cover cracked screens? ›

Coverage for smartphone or tablet. Loss, theft, unrecoverable, and damage. Drops, spills, cracked screens. Malfunction coverage after manufacturer warranty expires.

Another downside to phone insurance is that it typically only covers physical damage and theft/loss—it does not cover things like data loss or malware infections. And even if your own insurance plan does cover physical damage, there may be certain types of damage that are not covered (e.g., cosmetic damage).

Repair or replace a damaged device

If you have Protection<360>, you may submit a claim to repair your damaged device. If you have other Device Protection, you may place a claim to replace your damaged device. If you're a JUMP! On Demand ® customer, you may be able to pay a fee to turn in a damaged device.

Protection 360:This plan does cover water damage. If your phone suffers liquid damage, you can file a claim to have it repaired or replaced (depending on the extent of the damage). Basic Device Protection Plan:This plan does not cover water damage.

T-Mobile will cover your remaining device payments, up to half of your device cost, and you can take advantage of available promotions and upgrade to the latest phone on a new EIP!

What is DIGITS and why should I get DIGITS for this device? DIGITS from T-Mobile are your phone numbers without the limits of traditional phone numbers. For wearables, we recommend the Data with Paired DIGITS plan because it will pair your primary T-Mobile phone number with a wearable with unlimited data (512 Kbps).

With JUMP! ® you can upgrade as soon as you find a device with a bigger screen, better camera, more memory, or other new features you love. Simply trade in your eligible device, and T-Mobile will cover your remaining device payments up to half of your device cost - no waiting.

About Account Takeover Protection

Account Takeover Protection is a free feature offered to T-Mobile customers. It adds additional security to your account by blocking unauthorized users from transferring your lines to another wireless carrier. This service must be added to each line on your account individually.

Additional details

You may need to turn on or turn off Data Roaming on your device. Disable Data Roaming to avoid unexpected charges: Dial #ROF# or #763# and press Send. Enable Data Roaming: Dial #RON# or #766# and press Send.