Faqs (2024)

FAQs

How do you write FAQ answers? ›

Keep it Simple & Organized

So, keep your solutions brief and to the point. Ruthlessly chop down any overly wordy answers, and break-up longer answers into easy to consume paragraphs. Instead of stuffing as many answers as possible onto a single page, think about breaking up your FAQ section into skimmable sections.

Though you want answers to be thorough, it's equally important to keep them short and to the point. Users come to FAQ pages for answers, you don't want to make them work for it. Include enough information to completely answer the question, but try not to exceed 2-3 sentences for each.

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.

That said, you want to find a nice middle ground. Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.

A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

Avoid sending short or one-word replies.

If you're responding to a message from another person, get them engaged within the conversation and give them a true response that is at least a sentence or 2 long. Sometimes, it's perfectly acceptable to respond with “o*k” if it makes sense in the context.

Benefits of a FAQ Page

Customers can easily find answers to their questions about your product or business all on their own. However, FAQ pages don't need to be entirely made up of customer service questions.

How to optimize FAQ? ›

Ask them if they've heard your question before, and chances are they have. A great FAQ page is concise, organized, and in an easy-to-follow order. Grouping specific questions together or providing a navigation bar are two ways to improve your FAQ page off the bat.

Be polite • Repeat the question to ensure everyone has heard it • Answer clearly and concisely, using plain language • Thank the questioner • If you do not know the answer, admit it. Do not bluff. Promise to follow it up – and do so!

FAQ can be pronounced as an initialism, "F-A-Q", or as an acronym, "FAQ". Web designers often label a single list of questions as a "FAQ", such as on Google Search, while using "FAQs" to denote multiple lists of questions such as on United States Treasury sites.

General FAQ Template Application Scope

The free MS Word General FAQ template intends to help you create frequently asked questions and other technical documentation, allowing your users to easily access the necessary information about your company, application, website, or service.

To format questions and answers in APA format:

Use double spacing and one inch margins. Separate the answer from the question by beginning the answer on a new line. Always answer in complete sentences. If your answer is lengthy, it is okay to start a new paragraph.