Scotiabank Help Centre (2024)

FAQs

How do I contact Scotiabank from outside Canada? ›

Call us toll-free at 1(800) 4SCOTIA (if you're in the continental U.S., i.e., excluding Alaska) or call us collect at (416) 701-7200 if you're anywhere else in the world. Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac, American Express or LINK symbols.

If you prefer speaking with a customer service representative to close your account, you can do so by calling Scotiabank's customer service at 1-800-472-6842. On connecting with a representative, specify that you wish to close your account.

hd.ccebs@scotiabank.com your email will be answered within 48 hours.

Your ScotiaCard^® is enabled with Visa^* Debit that allows you to shop online and worldwide – while paying¹ directly from your bank account! Enjoy shopping at thousands of merchants online, pay in-store in the US and at international retailers.

To receive a wire transfer you'll need to provide the sender with your name, address, account number, the address of your branch, plus the following information: Bank name: Bank of Nova Scotia. SWIFT code/BIC: NOSCCATT.

Sign in to online banking. From your Accounts page, select Communications Centre. Select Tax Documents. Select which accounts you'd like to view tax documents for and for which period.

Yes, it is a good idea to tell your bank that you're moving. If you don't, you could find that access to services like online banking is restricted once you've moved abroad. The bank could also freeze or close your account. You don't want to risk cutting off access to your money.

Do I need to close my bank account if I leave the country? ›

As discussed on this page, we would advise against closing unless it is absolutely necessary or unless there are large fees. In most situations, it best to keep accounts open and active - in particular, if you expect to return to the US in the future.

Unfortunately you cannot close your account online. Scotiabank help centre directs you to visit a branch to make this update¹.

Call us toll-free at 1(800) 4SCOTIA (if you're in the continental U.S., i.e., excluding Alaska) or call us collect at (416) 701-7200 if you're anywhere else in the world. Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac, American Express or LINK symbols.

The Scotiabank chatbot is available on the Scotia app. To start a conversation with the chatbot: Open the Scotia app. Tap More on your home screen, then Contact Us, then Connect with Scotia chat.

(800) 472-6842

Scotiabank / Customer service

Scotiabank is a founding member of the Global ATM Alliance. When you're travelling, you can use the ABMs of the international banks in the Alliance, and you'll skip the surcharge and save on access fees. You can find a partner ABM in over 40 countries. Visit the Global ATM Alliance page on our website to learn more.

Absolutely. There are three easy ways to access your Scotiabank accounts while outside of Canada: Online and mobile banking Sign in to your account online or in the app to view your account, transfer funds, pay bills and more.

You can use the service in most countries but some don't allow encrypted data to be sent over a public phone network. If you're in doubt, check with the relevant consulate or embassy before using Online Banking outside the UK.